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Home Affairs Contact Centre still a nightmare for immigrants wishing to reside in South Africa

The Minister of Home Affairs, Malusi Gigaba, launched the Home Affairs Contact Centre on 18 October 2016 to replace the Call Centre while offering a multi-platform channel to provide clients with various options to interface with the Department.

SA_flaggeChpapesch1These platforms include email and SMS services to better respond to queries in universally acceptable standards.

This may sound like a more competent and hassle free solution to the communication problems that have been faced by most applicants. However, upon closer inspection there has been no real change for immigrants wishing to reside in South Africa. Continue reading

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