On Tuesday the 10th of April the Minister of Home Affairs, Malusi Gigaba directed his department to prepare a comprehensive report and strategy that will deal with managing long queues at Home Affairs branches across the country.
Home Affairs has been directed to improve efficiency
He said is this was a high priority and the department remained committed to delivering high quality services to citizens and other clients.
Gigaba maintained that he has been overwhelmed with calls from members of the public regarding their time spent at Home Affairs branches for documents such as smart ID cards, passports and certificates.
He requested the public to be patient and assured them the matter was receiving his “undivided attention”.
The Minister said that the department had taken steps on improving service delivery and added that it is determined to optimise the limited resources at its disposal to ensure that the public is served efficiently and professionally.
by Nadene van der Mescht