As Africa’s busiest airport, an increased capacity plan for the festive period has become a critical requirement.
In recent months, there have been many complaints about the biometrics capturing systems causing long queues and flight delays in South African airports.
In a media briefing on 8 December, The Department of Home Affairs Minister Malusi Gigaba announced several plans put in place by the government.
These plans primarily deal with the large capacity of travelers entering the country over the festive season of 2016/2017.
DHA increased the airport staff by 92 additional staff members. By working two shifts per day, they will cover the two busiest times of the day. With the additional staff, all counters will be fully functional during peak hours.
However, these plans are just a temporary solution and a long-term sustainable solution for this problem is needed.
Other South African ports of entry, for instance The Border Management Authority (BMA), have implemented a similar plan to efforts previously made for the Easter holiday season 2016.
The working hours at the ports of entry will be extended from 8 December 2016 to 14 January 2017 to ease confusion and delays.