Home Affairs minister Mkuseli Apleni has recently announced that the office hours at the HA department will be extended. Implementation should be in place before the end of this month to improve service delivery to South Africans.
To ensure that long waiting queues for members of the public will be reduced, the new plan for Home Affairs officials is to work in 2 shifts and start working already before the service to the public begins, as well as working longer when the service to the public ends.
“Importantly, the new opening and closing hours will afford managers and staff sufficient time to interact with each other on service delivery matters and front office operation.” Minister Mkuseli Apleni said.
Home Affairs office hours will be from 7.30am to 4.30pm including a 30-minutes lunch break, from Monday to Friday. On Saturdays HA officials will work from 8am to 1pm. This new regulation should ensure that all systems are in place before service to the public begins:
For the public, the opening and closing hours will be from 8am to 4pm from Monday to Friday, Saturday from 8.30am to 12.30pm.
Department of Home Affiars minister Mr Mkuseli Apleni said also: “The new opening and closing hours will undoubtedly be of benefit to clients and the department´s staff. These will include having more staff available on any particular shift to address service delivery demands in the front office. Our clients will spend less time in queues.”